FAQ
Answers on remote and on-site commissioning, business trips, project start, timelines, payment and security — by topic.
Quick start
After your request — data checklist and stage plan within business hours.
On-site + remote
Business trips and remote commissioning in one project.
Documented outcome
Commissioning log, settings and recommendations delivered digitally.
Topics and answers
Pick a section or expand a question — the answer is highlighted below. The first question in each topic is open by default.
Remote commissioning
Can commissioning be fully remote?
Partly yes. The site crew follows our checklists; the engineer verifies parameters, logic and documentation online. Final measurements and sign-off often need 1–2 planned visits.
How is communication organised?
Project chat (usually Telegram), scheduled video calls, drawing and photo/video exchange. BMS access via agreed VPN when needed.
Who must be on site?
A responsible client or install representative who can take measurements, switch modes and record walkthroughs. Instruments and skills are agreed before start.
What if there is no experienced commissioning engineer on site?
Common in regions. We guide the crew step by step and add on-site trips for key milestones when needed.
Is remote commissioning suitable for industrial and hotel sites?
Yes with BMS/SCADA access and disciplined data exchange. Complex plants often use a mix of remote work and business trips.
On-site visits and geography
Do you travel to regions across Uzbekistan?
Yes — nationwide: regular work in Tashkent, the Nukus/Karakalpakstan cluster, and agreed trips to Samarkand, Bukhara, the Fergana valley, Urgench, Karshi and other hubs.
Why is Karakalpakstan highlighted separately?
Cities are close together — logistics are straightforward, so on-site work is scheduled as regularly as in the capital.
What is included in trip terms?
Days on site, travel, accommodation, access and scope in the contract before departure. Remote support continues between visits.
Can we order on-site work only?
Yes when the site only needs on-site milestones. A blended format often saves time: remote prep, on-site start-up and handover.
Project start
What data is needed to begin?
Drawings, equipment manuals, panel photos, task or fault description, alarm archive, BMS access if available, site contact.
How do I submit a request?
Use the site form or Telegram. State city, building type, systems, stage and preferred format — on-site, remote or blended.
Do you work after third-party installation?
Yes — often when the site does not reach setpoint, at handover or after partial upgrades.
Are design and as-built documents required?
Preferable but not always mandatory. Without them we start with a survey and photo/video capture.
Timelines, payment and deliverables
How long does support take?
From a few days (targeted tuning or fault analysis) to several weeks (full building commissioning), depending on scope and data readiness.
How is pricing formed?
Individually: systems, format, number of trips, urgency. Payment by stage or package — agreed before start.
How is the outcome documented?
Checklists, measurement protocols, commissioning log, settings list, acts and O&M recommendations. Handover targets agreed upfront.
Can we order consultation only?
Yes — one-off advice on a scheme, alarm or mode. We can expand to full commissioning in the same project.
Security and confidentiality
How is site data protected?
Project materials are not shared with third parties. BMS access only via agreed accounts and VPN. Password change recommended after completion.
Who has remote controller access?
Only agreed HVAC.UZ engineers within the project scope. Rights and timing are fixed with the client before connection.
Can BMS access be read-only?
Yes for diagnostics. Tuning uses extended rights with changes recorded in the protocol.
Did not find your answer?
Describe your site, city and task in the request — we will prepare a support plan and reply during business hours.